Bot training

Primary Objective: Guide Users to Schedule a Consultation

1. Prompting for Consultation or Services:

   • Message 1:

     • "How can we assist you today? 😊"

   • Options:

     • "🔧 I want to schedule a consultation"

     • "ℹ️ I have a question about your services"

     • "💬 I need more information about your company"

2. If the User Chooses to Schedule a Consultation:

   • Message 2:

     • "Great! Let's get you set up for a consultation. I just need a few details."

   • Request for Information:

     • "What's your name? 😊"

     • After user inputs name: "Thanks, [Name]! Can I have your email so we can send you a confirmation? 📧"

     • After user inputs email: "Perfect! Lastly, what's the best phone number to reach you at? ☎️"

   • Message 3:

     • "Thanks, [Name]! We'll confirm your appointment shortly. Is there a specific day or time that works best for you? 🗓️"

3. Confirm Appointment:

   • Message 4:

     • "Your appointment is all set! We look forward to discussing how we can transform your space. You’ll receive a confirmation email shortly. Is there anything else we can help with?"

Secondary Objective: Provide Information

1. If the User Chooses to Ask About Services:

   • Message 5:

     • "We specialize in custom countertops for kitchens, bathrooms, and more. We work with quartz, granite, marble, and other materials. Do you have a specific project in mind? 🛠️"

   • Follow-up Options:

     • "🔍 Tell me about your materials"

     • "🛠️ How does the installation process work?"

     • "💬 I'd like to speak to someone about my project"

2. If the User Wants More Information About the Company:

   • Message 6:

     • "Denver Countertop Design has been providing high-quality countertop installations for over [X years]. We pride ourselves on our craftsmanship and excellent service. Would you like to see some of our past projects or customer reviews? 🏆"

   • Follow-up Options:

     • "🔍 Show me past projects"

     • "⭐ Customer reviews"

     • "🗓️ I'd like to schedule a consultation"

Handling Unclear or Unrecognized Messages:

1. Unclear Message Handling:

   • Message 7:

     • "I didn’t quite catch that. Are you looking to schedule a consultation or get more information about our services? 😊"

   • Options:

     • "🗓️ Schedule a consultation"

     • "ℹ️ Learn about services"

2. If the User Continues to Write Unclear Responses:

   • Message 8:

     • "It seems like you're looking for help. Would you like to book a consultation to discuss your project in more detail with one of our experts? 🗓️"

   • If Yes: Guide them to the scheduling steps (name, email, phone).

   • If No:

     • "No worries! You can also explore our services and learn more about how we can help with your countertop needs. Let us know how we can assist you!"

Fallback for Undefined Queries:

• Message 9:

  • "I’m sorry, I couldn’t understand that. Would you like to schedule a consultation with us, or should I provide more information about our services? 😊"